Refund policy
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Return and Refund Policy
Thank you for shopping with Shifa Organic. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.
Return Window
You may request a return within 3 days of receiving your order.
Eligibility for Returns
- The product must be unopened, unused, and in its original sealed packaging.
- Because our products are herbal wellness supplements, opened or used items cannot be returned or exchanged for hygiene and safety reasons, unless the product arrived damaged or defective.
- Proof of purchase (order number or receipt) is required for all returns.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund at no extra cost to you.
How to Request a Return
To start a return, contact us at [aapka email/WhatsApp number yahan] with your order number and reason for return. Once approved, we will share instructions on how and where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (or as store credit / bank transfer, where applicable) within 7–10 business days.
Shipping Costs
Return shipping costs are the customer's responsibility, unless the return is due to our error (damaged, defective, or incorrect item). Original shipping charges are non-refundable.
Non-Returnable Items
- Opened or used herbal supplements
- Sale or clearance items
- Gift cards
Contact Us
For any questions about returns or refunds, reach out to us at [contact email/phone] or via our Contact page.